Terms & Conditions

• "Niddo", "we", "us", "our" means Niddo (Pty) Ltd.
• "Services" means our website, and the design, software and web development, automation and AI, and related professional services we provide, together with any products we make available.
• "You" means any individual or entity that accesses or uses the Site or our Services.
• "Client Agreement" means a separate written agreement between you and us for a specific engagement — such as a signed proposal, order, Master Services Agreement (MSA), and/or Statement of Work (SOW).

These Terms govern your use of the Site and our general dealings with you. They do not, on their own, set the commercial terms of any project we carry out for you.

When we agree to deliver work for you, that engagement is governed by a Client Agreement covering scope, fees, timelines, intellectual property, warranties, and liability for that work. If anything in a signed Client Agreement conflicts with these Terms, the Client Agreement prevails for that engagement.

You agree to use the Site only for lawful purposes, and you confirm that you are at least 18 years old (or are using the Site with the consent of a parent or guardian) and that, where you act for an entity, you have authority to bind it to these Terms. In particular, you agree not to:

• Use the Site in any way that breaches applicable law or regulation;
• Provide false or misleading information;
• Attempt to gain unauthorised access to, interfere with, or disrupt the Site, its security, or any systems or networks connected to it;
• Copy, reproduce, scrape, or republish any part of the Site except as expressly permitted;
• Use the Site to transmit malware or to carry out any abusive, fraudulent, or harmful activity.

We may restrict, suspend, or terminate your access to the Site if we reasonably believe you have breached these Terms or are misusing the Site.

All content on the Site — including text, design, graphics, logos, and code — is owned by or licensed to Niddo and protected by intellectual-property laws. You may not copy, modify, distribute, or use it without our prior written permission, except as the Site naturally allows (such as viewing pages in your browser).

Ownership of any work we create for you under a Client Agreement is dealt with in that agreement. As a rule, we assign ownership of the agreed deliverables to you on full payment, while we retain rights in our pre-existing materials, tools, and know-how.

The Site itself does not currently process payments or take orders. If we make a product or service available for purchase directly through the Site in future, the price and payment terms displayed at the time of purchase, together with any product-specific terms, will apply. Where we carry out a project for you, fees, payment schedules, and any deposit are set out in the applicable Client Agreement.

Cancellation and refund terms are those set out in the applicable Client Agreement, and we deal with refund requests fairly and reasonably. Nothing in these Terms removes any rights you have that cannot be excluded under applicable law, including consumer-protection rights under the South Africa Consumer Protection Act and Electronic Communications and Transactions Act where they apply to you.

The Site may use or link to third-party services (for example our call-scheduling provider) and websites we do not control. We provide these for convenience and do not endorse or take responsibility for their content, policies, or practices. Your use of any third-party service is governed by that third party's own terms and privacy policy.

We are not responsible or liable for the availability, security, acts, or omissions of third-party services we link to or rely on (including our hosting and call-scheduling providers). Where you interact with such a provider — for example by booking a call — you do so under that provider's own terms.

The Site and any free resources, content, or tools we make available are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any information on it is complete, accurate, or current.

Except as expressly agreed in a Client Agreement, we make no warranty that our Services — or any automation, AI, or software — will achieve any particular result, performance, revenue, or business outcome, or that they are fit for a specific purpose. Any AI-generated, automated, or illustrative outputs, estimates, timelines, or sample results we share outside a Client Agreement are indicative only, may contain errors, and must not be relied on as professional advice — you are responsible for independently verifying them before acting.

This section applies to your use of the Site and to Services not governed by a signed Client Agreement. Where a signed Client Agreement applies, that agreement's liability provisions govern and prevail to the exclusion of this section for that engagement.

To the fullest extent permitted by law, Niddo will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of the Site or our Services.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Site or our Services — whether in contract, delict, or otherwise — will not exceed the greater of (a) the total fees you paid us for the relevant Services (other than Services governed by a Client Agreement) in the twelve (12) months before the event giving rise to the claim, or (b) ZAR 5,000 where you have paid us no fees.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for gross negligence, for fraud or fraudulent misrepresentation, or any other liability that applicable law (including the Consumer Protection Act and POPIA section 99) does not allow us to limit.

References to Niddo in this section include its directors, employees, agents, and contractors, who may rely on and enforce this section for their benefit. You agree to bring any claim arising out of the Site or our Services only against Niddo (Pty) Ltd, and not against its individual directors, employees, or contractors.

You agree to indemnify and hold harmless Niddo and its directors, employees, agents, and contractors from any claims, losses, liabilities, and reasonable expenses (including reasonable legal fees) to the extent directly caused by your wilful or negligent breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party. This indemnity does not apply to the extent a loss is caused by Niddo's own act, omission, gross negligence, or wilful misconduct.

If we seek to rely on this indemnity, we will (a) promptly notify you in writing of the claim; (b) give you reasonable control of its defence and settlement, provided that no settlement imposing any obligation or admission on Niddo is made without our prior written consent (not unreasonably withheld); and (c) provide reasonable cooperation, at your expense.

Where we exchange confidential information while discussing or carrying out work, each party agrees to keep the other's confidential information private and to use it only for the purpose it was shared. Detailed confidentiality terms for an engagement are set out in the applicable Client Agreement.

We may suspend or terminate your access to the Site at any time if you breach these Terms or use the Site unlawfully or abusively. Termination of Site access does not affect any Client Agreement, which is governed by its own terms. Any provision which by its nature is intended to survive termination — including (without limitation) the sections on intellectual property, disclaimers, limitation of liability, indemnity, confidentiality, and governing law and disputes — will continue in full force.

These Terms, and any dispute arising out of or in connection with them or the Site, are governed by the laws of South Africa, without regard to its conflict-of-laws rules.

If a dispute arises, we ask that you first contact us at hello@niddo.io so we can try to resolve it informally and in good faith. If it cannot be resolved that way, the dispute will be subject to the exclusive jurisdiction of the courts of South Africa. The parties may also by agreement refer a dispute to confidential arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) under its rules, seated in South Africa.

• Changes. We may update these Terms from time to time; the "Last updated" date shows when. Changes are prospective only and do not retroactively affect a transaction or Client Agreement already entered into. For material changes affecting existing clients we will take reasonable steps to notify you (by a notice on the Site or by email). Your continued use of the Site after the stated effective date means you accept the updated Terms.
• Severability. If any provision is found to be unenforceable, the rest of these Terms remain in effect.
• No waiver. A failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not transfer your rights under these Terms without our consent; we may assign ours as part of a business transfer.
• Entire agreement. These Terms, together with any applicable Client Agreement and our Privacy Policy (/privacy), are the entire agreement between you and us regarding your use of the Site and the subject matter of these Terms. You confirm you have not relied on any statement, representation, or assurance not expressly set out in these Terms or a signed Client Agreement; this does not exclude liability for fraud.
• Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.

If you have any questions about these Terms, please contact us at hello@niddo.io.

Niddo (Pty) Ltd, Randburg, Gauteng, South Africa.